Portfolio

Client: Northern Beaches Council – Internal Comms
Role: UX Designer

Project Overview

The goal was to remodel the structural design of the Northern Beaches Intranet to better align with both business and user needs, focusing on improved navigation, usability, and accessibility.

Key Contributions

Structural Redesign:

Navigation Paths and Categories: Redesigned the intranet’s structure to include a mix of task-based and departmental categories. Ensured that information architecture (IA) labels were intuitive and easy to understand at a glance.

Way-finding Improvements:

Breadcrumbs: Added breadcrumbs to enhance way-finding and help users navigate back through their browsing path easily.

Homepage Redesign:

Business and User Needs: Revamped the homepage to better reflect business priorities and user needs, with a strong emphasis on a business-wide calendar for managing announcements, notifications, staff updates, and events.

Enhanced Discoverability:

Mega-Menu: Recommended and implemented a mega-menu to improve content discoverability and streamline access to key sections.

Mobile-First Design:

Accessibility: Designed the intranet with a mobile-first approach, ensuring that it would be accessible and functional for staff working in the field or using various devices.

Predictive Search:

Search Functionality: Introduced predictive search to improve content discovery and user efficiency.

Outcome

The redesign enhanced the intranet’s usability and accessibility, providing a more intuitive navigation experience and better supporting remote staff. Further testing was planned to validate the changes with staff.